90% first-contact resolution rate
75 Net Promoter Score (NPS) year to date
98% customer retention year over year
100+ helpful knowledge articles at your fingertips
Magic. Just pure magic.
Bigger than a Baker’s Dozen.
Our team of 14 (and growing!) delivers world-class customer service with the success metrics to back it up.
Customer Feedback is Music to Our Ears
“Your customer service is ALWAYS top notch!”
“This is a great company. You always have someone to help even at a moment’s notice.”
“You guys are going above and beyond to step in to support us. WE APPRECIATE YOU!”
“You guys truly have the best customer service.”
“I’m learning bits and pieces every week, and appreciate your support so very much whenever I need you.”
“Notified support of issue. Part received over night. Excellent service.”
“The Touchtown team was responsive to our concerns…[and] there for us at every challenge. We feel confident that we made the right choice in selecting Touchtown as our provider.”
“Beth is always quick to reply and delegate our question if it is not something she knows the answer to. Mark is superb at explaining technical answers succinctly and answering follow up questions as needed. We appreciate the amazing customer service and teamwork we receive with Touchtown!”
“The response time and follow through were excellent!”
“I really want to celebrate and thank your team for everything you have put together to support your communities. Your guidance through instituting new (to us) methods of program delivery has truly been amazing.”
A rising tide lifts all ships.
It’s a philosophy we live everyday in pursuing our mission of helping older people live better. We’re not only concerned with your success with Touchtown, but with the success of your organization as a whole.
Even further, we’re concerned with the health of the industry and those it impacts. We’ve got a lot to work for, and we make it happen with YOU.
Luckily, from decades of experience, we know partnership.
It’s working hard behind the scenes so your systems stay up and running at all times with as few problems as possible.
It’s always being in touch — you can phone, email, chat, or send a carrier pigeon to us. We respond quickly with solutions in hand.
It’s listening to any and all feedback from your staff or residents to improve the product we deliver to you each day.