We Don’t Call it Customer *Success* for Nothing

Our Customer Success team has one purpose — to make sure our senior engagement technology is perfectly tailored to your community now, tomorrow and every day.

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90% first-contact resolution rate

75 Net Promoter Score (NPS) year to date

98% customer retention year over year

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100+ helpful knowledge articles at your fingertips

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Magic. Just pure magic.

Bigger than a Baker’s Dozen.

Our team of 14 (and growing!) delivers world-class customer service with the success metrics to back it up.

Ken

Ben

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Mark

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Beth

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Jorge

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Alex

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Steph

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Kevin

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McKenzie

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Cory

Fenot

Jeanette

Jess

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Mike

Customer Feedback is Music to Our Ears

“Your customer service is ALWAYS top notch!”

Wendy McAnally, Carolina Village

“This is a great company. You always have someone to help even at a moment’s notice.”

Leslie Croy, Cottage Grove Place

“You guys are going above and beyond to step in to support us. WE APPRECIATE YOU!”

Lauren Saloom, Ventana by Buckner

“You guys truly have the best customer service.”

Stephanie Scott, Brandermill Woods

“I’m learning bits and pieces every week, and appreciate your support so very much whenever I need you.”

Lisa Meola, Jack Satter House

“Notified support of issue. Part received over night. Excellent service.”

Clyde Hunter, Blakehurst

“The Touchtown team was responsive to our concerns…[and] there for us at every challenge. We feel confident that we made the right choice in selecting Touchtown as our provider.”

Linda Mackey, Wesley Woods

“Beth is always quick to reply and delegate our question if it is not something she knows the answer to. Mark is superb at explaining technical answers succinctly and answering follow up questions as needed. We appreciate the amazing customer service and teamwork we receive with Touchtown!”

Maria Fleming, Asbury

“The response time and follow through were excellent!”

Robin Staudt, Phoebe Berks Village

“I really want to celebrate and thank your team for everything you have put together to support your communities. Your guidance through instituting new (to us) methods of program delivery has truly been amazing.”

Morgan Clayman, Amavida

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A rising tide lifts all ships.

It’s a philosophy we live everyday in pursuing our mission of helping older people live better. We’re not only concerned with your success with Touchtown, but with the success of your organization as a whole.

Even further, we’re concerned with the health of the industry and those it impacts. We’ve got a lot to work for, and we make it happen with YOU.

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We (stop) collaborate and listen.

We exist to be excellent stewards of resident engagement technology. We can only do that if we first focus on being the best partners for your community.

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Luckily, from decades of experience, we know partnership.

It’s working hard behind the scenes so your systems stay up and running at all times with as few problems as possible.

It’s always being in touch — you can phone, email, chat, or send a carrier pigeon to us. We respond quickly with solutions in hand.

It’s listening to any and all feedback from your staff or residents to improve the product we deliver to you each day.

We provide everything under the sun.