90% first-contact resolution rate
75 Net Promoter Score (NPS) year to date
98% customer retention year over year
145+ helpful knowledge articles at your fingertips
Magic. Just pure magic.
The Biggest and Best in the Industry.
Our team of 12 (and growing!) delivers world-class customer service with the success metrics to back it up.
Customer Feedback is Music to Our Ears
“Your customer service is ALWAYS top notch!”
“This is a great company. You always have someone to help even at a moment’s notice.”
“You guys are going above and beyond to step in to support us. WE APPRECIATE YOU!”
“You guys truly have the best customer service.”
“I’m learning bits and pieces every week, and appreciate your support so very much whenever I need you.”
“Notified support of issue. Part received over night. Excellent service.”
“The Touchtown team was responsive to our concerns…[and] there for us at every challenge. We feel confident that we made the right choice in selecting Touchtown as our provider.”
“Beth is always quick to reply and delegate our question if it is not something she knows the answer to. Mark is superb at explaining technical answers succinctly and answering follow up questions as needed. We appreciate the amazing customer service and teamwork we receive with Touchtown!”
“The response time and follow through were excellent!”
A rising tide lifts all ships.
It’s a philosophy we live everyday in pursuing our mission of helping older people live better. We’re not only concerned with your success with Touchtown, but with the success of your organization as a whole.
Even further, we’re concerned with the health of the industry and those it impacts. We’ve got a lot to work for, and we make it happen with YOU.
Luckily, from decades of experience, we know partnership.
It’s working hard behind the scenes so your systems stay up and running at all times with as few problems as possible.
It’s always being in touch — you can phone, email, chat, or send a carrier pigeon to us. We respond quickly with solutions in hand.
It’s listening to any and all feedback from your staff or residents to improve the product we deliver to you each day.
We provide everything under the sun.
So that our partners are over the moon.
We give you the keys.
Sometimes you just don’t want to wait for a response, or maybe you’re tired of guiding every new employee through the Touchtown process. No problem, product resources are available for you 24/7, 365 through our robust online learning tools.
Touchtown Learning Center
Support for employees new and old is easily accessible through our Learning Center through how-tos, videos, blogs and more. It’s constantly being updated to address any and all possible questions so that your staff can be inspired, not hindered, by Touchtown’s products.
But wait! There’s more! For our Community Apps customers, a world of possibilities lives in TownSquare. The dashboard gives you usage data, access to forums so you can swap ideas with our communities, and customization features to name a few.
We hope you’re not lactose intolerant, because we’re about to get cheesy…
Here’s the thing — Touchtown is about people first. Why? Because that’s how we move the needle.
We build relationships based on mutual trust and understanding.
We embrace empathy.
We are deeply concerned with empowering each staff member at each community to succeed at all costs.
We listen, we care, we win and lose with you.
Yeah, we provide resident engagement technology. But we also provide a beautiful network of people who care about improving the lives of older adults. It’s a pretty amazing thing.
Our door is always open. Seriously, it’s the Fort Pitt Tunnel.
We’re a company bred in Mr. Rogers’ backyard of Pittsburgh, so we know neighborliness doesn’t stop and start at customers.
You are — yes, you, reading this right now, whoever you may be — our neighbor and we genuinely hope you’re successful in your mission every day.